Transportation Solutions Road Usage Charging Solutions

Operational Back-Office (OBO) Solutions

Boost roadside transaction accuracy and performance

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Delivering for our clients at scale

12.7M
tolling transactions processed every day
518M
image-based transactions processed annually
190+
global transportation patents

Capture complete and accurate data

Tolling agencies must accurately capture vehicle data within 1/100th of a second to ensure proper toll charges. Reliable data capture is essential to prevent revenue “leakage” and keep systems running smoothly.

Conduent’s Operational Back-Office (OBO) Solutions empower agencies to solve this challenge with precise accuracy in RFID identification and OCR image processing, helping agencies to optimize revenue in a rapidly evolving environment.

*Source: ITS International

  • Improve accuracy

    Leverage cutting-edge technology and streamlined processes to achieve maximum impact.

  • Boost throughput

    Reduce manual image reviews and maximize automation for greater efficiency.

  • Increase revenue

    Generate reliable, highly enforceable transactions to ensure consistent financial outcomes.

Operational Back-Office Solutions: Commonly asked questions

What is an Operational Back-Office solution for Road Usage Charging?
The Operational Back-Office (OBO) refers to the systems, processes and teams responsible for managing the operational aspects of tolling transactions and ensuring the efficient and accurate functioning of toll systems. The OBO serves as the backbone for processing, monitoring, and reconciling toll-related activities.

What are the responsibilities of an Operational Back-Office?
Typically, OBO responsibilities include:

  • Transaction processing:
    Managing and processing toll transactions, including capturing data from RFID tags, license plates, or other vehicle identification systems.
  • Account management:
    Maintaining and updating customer accounts, such as prepaid toll accounts or postpaid billing information.
  • Reconciliation and auditing:
    Ensuring toll revenues are accurately recorded, reconciled, and audited for both agency and customer accounts.
  • Violation processing:
    Handling transactions where tolls are not paid, including generating violation notices, applying penalties, and managing enforcement actions.
  • Reporting and analytics:
    Providing insights through detailed reporting on system performance, revenue collection, traffic patterns, and compliance.
  • Interoperability management:
    Coordinating with other tolling systems or agencies to support seamless tolling across regions or networks, ensuring transactions are processed accurately across jurisdictions.
  • Customer service
    Facilitating back-office processes that support call centers, dispute resolution, and account queries.

The OBO works in tandem with the Commercial Back-Office (CBO), which typically focuses on financial and revenue management, as well as customer-facing interactions, while the OBO is primarily concerned with the operational execution and integrity of the tolling process.