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Customer Contact Center – Conduent CXNow

Transform resident interactions through fast, scalable solutions

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Delivering for our clients at scale

$1M
savings through automation and self-service
3X
productivity increase with
chat agents
20%
improved efficiency of service delivery processes

Deliver agile contact center experiences

State, local and federal agencies depend on reliable and efficient contact centers to build a connection with and outreach to residents. Resource challenges and outdated technology, however, can create barriers between agencies and these residents.

Conduent CXNow empowers agencies to quickly deploy standardized, modular contact center solutions, transforming engagement and helping customer service workers do their job seamlessly and more efficiently. By streamlining operations, it enables secure, cost-efficient delivery of impactful customer experiences.

*Source: Statista

  • Expand capabilities

    Leverage scalable teams to handle various contact types and adapt to changing needs.

  • Boost engagement

    Connect with and engage constituents through their preferred channels.

  • Optimize with insights

    Use analytics and automation to improve efficiency and enhance decision-making.

Deploy standardized, modular solutions quickly and securely

With Conduent as your Call Center as a Service (CCaaS) partner, your agency can quickly build and scale a contact center operation that’s ready to meet today’s digitally driven residents no matter where they are on their journeys, across any device or channel.

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