Customer Experience Management Solutions (CXM)

Elevate customer experience with every interaction

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Delivering for our clients at scale

2.3B
customer service interactions annually
600M+
packages mailed annually
~40%
cost savings with high quality interactions

Create personalized experiences that drive growth

Customers are more informed and connected than ever. 65% expect companies to adapt to their changing needs and preferences. Our CXM Solutions provide the people, process and technology your organization needs to engage wherever and whenever your customers need you, to resolve issues quickly and grow loyalty.

*Source: Conduent proprietary research

  • Improve CSAT

    Deliver personalized interactions at scale to drive lasting loyalty.

  • Enhance operations

    Increase efficiencies through analytics and standardized processes.

  • Reduce costs

    Improve productivity with automation and a scalable workforce.

Why Conduent?

Partnering with industry leaders globally, we deliver CXM excellence through more than 30,000 associates across 100 locations, proficient in over 23 languages.

Featured insights

Deliver customer happiness, confidence and connection

Bring humanity and advanced technology together to drive exceptional CX with scalable solutions across the customer lifecycle.

Cementing high CSAT scores across 17.5M annual customer contacts for a global tech company

Read the case study

Customer Experience Management: Commonly asked questions

What are Customer Experience Management (CXM) solutions?
Customer experience management solutions (CXM) are all about how customers interact with a brand across channels, industries and geographies, delivering the brand promise and increasing customer satisfaction and loyalty.

With over 30 years of experience, Conduent is a trusted customer experience management consulting partner to help you deliver on these objectives and more. We deeply understand your customers’ needs and work with you to design journeys that are simpler, faster, safer and more cost-effective.

What are the four components of customer experience?
Perception: Customer perception refers to how customers perceive and interpret their interactions with a brand or business.
Emotion: Emotion plays a significant role in customer experience. It involves understanding and evoking emotions in customers throughout their journey with a brand.
Interaction: The interactions between customers and a business across various touchpoints are critical for shaping the overall experience. These interactions include website visits, social media engagement, customer support and any other points of engagement.
Expectations: Customer expectations are the standards customers set for the level of service and experience they anticipate from a brand. Today’s customers expect simplicity, consistency, and omnichannel choices for how to engage with brands.