Government Solutions and Services Federal Solutions

Constituent Engagement Services

Enhance resident experiences with fast, effective and flexible contact center solutions

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Delivering for our clients at scale

$1M
savings via automation and self-service
3X
productivity increase with chat agents
20%
improved efficiency of CX delivery processes

Fast, secure contact center delivery

State, local and federal agencies rely on efficient, reliable contact centers to connect with residents and enhance outreach efforts. Conduent CXNow empowers agencies to overcome limited resources and outdated technology to better serve residents. By combining innovative technology with deep government expertise, we deliver secure, cost-effective solutions that provide real-time visibility and actionable insights into customer experiences to make an immediate impact.

*Source: Statista

  • Enhance talent

    Scale with multi-skilled professionals who handle diverse contact types efficiently.

  • Deploy remote teams

    Support remote staff with secure, hybrid-enabled solutions.

  • Scale to demand

    Respond swiftly to peak, seasonal, or unexpected demand with ease.

  • Engage residents anywhere

    Connect with constituents through their preferred communication channels.

  • Meet legal standards

    Maintain compliance and ensure quality with built-in controls.

  • Gain insights 

    Accelerate efficiency and effectiveness using advanced data-driven technologies.

Deploy modular contact center solutions quickly

With Conduent as your CCaaS (Contact Center-as-a-Service) partner, you can quickly build and scale a contact center operation that’s ready to meet today’s digitally driven residents where they are — on any device, across any channel — enabling more human experiences across every aspect of their journeys.

Customer Contact Center: Conduent CXNow

Transform resident interactions through fast, scalable solutions

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